New Chitose Airport Accessibility Guide (Wheelchair Rental, Elevators, Multi-Function Toilets)

Conclusion

At New Chitose Airport, wheelchairs can be borrowed for free at the domestic and international terminal information desks. All elevators are wheelchair accessible, and the moving walkways can also be used with a wheelchair. Wheelchairs borrowed at an information desk cannot be taken through the security checkpoint, so when you fly, ask at your airline's counter.

Wheelchair Rental (Free)

• Available at the information desks in the domestic and international terminals.
• The number of wheelchairs is limited.
• Wheelchairs borrowed at an information desk cannot be taken through the security checkpoint. When you fly, ask at your airline's check-in counter.

Facilities

• Elevators: Domestic terminal B1F–4F, international terminal 1F–4F, and connecting facility 1F–3F. All are wheelchair accessible. The doors and interiors are wide, the control panels are low, and there are voice guidance and braille.
• Moving walkways: On international 2F (arrival concourse) and on 2F of the connecting facility. All can be used with a wheelchair.
• Multi-function toilets: Domestic terminal 1F–4F, international terminal 1F–4F, and connecting facility 2F and 3F. Many kinds of users can use them, including wheelchair users and people with ostomies.
• Multipurpose seats: On the same floors.
• Public telephones: There are telephones usable from a wheelchair, and telephones with adjustable volume.
• Calm-down/cool-down room: A space where people with developmental disabilities, autism, and similar conditions can settle down.
• A toilet for assistance dogs is available.

Drop-off and Taxis

Accessible drop-off areas are on the road in front of the terminal (1F) at both the domestic and international terminals. They are dedicated drop-off points with a ramp.

Contact

General information desk phone: 0123-23-0111 (automated voice guidance). The information desks are open to match domestic and international arrivals and departures (this changes with flight changes and delays).

Notes

• You can go between the domestic and international terminals by the walkway (with moving walkway) on 2F of the connecting facility. The domestic terminal closes at 23:30 and the international terminal at 21:00.
• Strollers borrowed at an information desk also cannot be taken through the security checkpoint.
• This information is based on the official New Chitose Airport page for people who need assistance (checked on October 5, 2026).