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Information Counters (International Terminal, before security)

ServicesOpening hours are not published officiallyReliability: Medium · Last checked: 2026-10-10

Information Counters in the International Terminal (before security). Locations: 1F Drop-off Lobby, 2F Arrivals Lobby, 3F Departure Lobby (North), 3F Departure Lobby (South) (4 in total). All counters provide facility guidance, flight arrival and departure information, transport information and Hokkaido sightseeing information, and lend wheelchairs. The 1F Drop-off Lobby sells bus tickets (excluding ticket machines and some routes) and takes sightseeing taxi bookings; the 2F Arrivals Lobby takes hotel reservations and sightseeing taxi bookings. Free stroller rental is available at the 2F Arrivals Lobby and the 3F Departure Lobby (North and South). During unstaffed hours guidance is given remotely, so some requests may take time.

Details

Airport
New Chitose Airport
Terminal
INTL
Area
Before security (public area)
Location
International Terminal (before security)
Hours
Open in line with domestic and international flights (changes with flight schedule changes and delays)
Price
Not stated on the official website

Open the official mapExternal site (may be in Japanese)

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Source

Type: Official website

https://www.hokkaido-airports.com/ja/new-chitose/service/information/info-center/

Translated from our Japanese page and checked against it. Official sources are often in Japanese only.